Legal, Compliance & Client Governance Framework

Introduction

These Terms & Conditions ("Terms") govern your use of the website IMMNET.UK ("the Website") and all services provided by IMMNET Limited ("we", "us", "our"). By accessing or using the Website www.immnet.uk owned by IMMNET Limited, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website or our services.

About IMMNET

IMMNET Limited is a UK‑registered company providing public‑relations support, community‑assistance services, immigrant‑support guidance, and fraud‑prevention advocacy and reporting.

Use of the Website

You agree to use the Website only for lawful purposes. You must not:

• engage in any activity that disrupts or interferes with the Website;
• attempt to gain unauthorised access to any part of the Website;
• use the Website to transmit harmful, defamatory, or fraudulent content.

Service Eligibility

Our services are intended for individuals seeking community support, PR assistance, or guidance relating to immigration, fraud prevention, or public‑relations matters. We reserve the right to refuse service where misuse, conflict of interest, or risk of harm is identified.

Accuracy of Information

While we strive to ensure accuracy, IMMNET Limited does not guarantee that all information on the Website is complete, current, or error‑free. Content is provided for general guidance only.

Intellectual Property

All content, branding, graphics, text, and materials on the Website are the intellectual property of IMMNET unless otherwise stated. You may not reproduce, distribute, or modify any content without prior written permission. IMMNET.UK is a registered trademark.

Third‑Party Links

The Website may contain links to external websites. IMMNET Limited is not responsible for the content, security, or practices of third‑party sites.

Limitation of Liability

To the fullest extent permitted by UK law, IMMNET Limited shall not be liable for:

• indirect or consequential losses;
• reliance on general guidance published on the Website;
• actions taken based on community‑support or fraud‑prevention advice.

Indemnity

You agree to indemnify IMMNET Limited against any claims arising from your misuse of the Website or breach of these Terms.

Changes to Terms

IMMNET Limited may update these Terms at any time. Continued use of the Website constitutes acceptance of updated Terms.

Governing Law

These Terms are governed by the laws of England & Wales.

Introduction

This Privacy Policy explains how IMMNET Limited collects, uses, stores, and protects personal data in accordance with UK GDPR, the Data Protection Act 2018, and PECR.

Data Controller

IMMNET Limited — Email: immnet@proton.me · Website: www.immnet.uk

Personal Data We Collect

• Contact details (name, email, phone number)
• Communication records
• Case‑related information voluntarily provided
• Website usage data (cookies, analytics)
• Fraud‑reporting information submitted by users

How We Collect Data

• Directly from you (forms, emails, calls)
• Automatically via cookies and analytics
• Through voluntary submissions relating to fraud‑prevention or community‑support cases

Lawful Basis for Processing

We process personal data under:

• Contract — to provide services
• Consent — where you voluntarily submit information
• Legitimate Interests — community‑support operations, fraud‑prevention advocacy
• Legal Obligation — where required by UK authorities

How We Use Your Data

• To provide PR, community‑support, and immigrant‑assistance services
• To respond to enquiries
• To maintain internal records
• To improve Website functionality
• To support fraud‑prevention investigations or referrals

Email Security

IMMNET Limited uses a Proton Mail secure email server for all official communications, including the address immnet@proton.me. Proton Mail provides end‑to‑end encryption, zero‑access encryption, and secure data storage hosted under Swiss privacy laws. This ensures that emails cannot be accessed, read, or intercepted by third parties, including service providers. The use of Proton Mail enhances protection against unauthorised access, data breaches, phishing attacks, and interception during transmission. This security measure supports our obligations under the UK GDPR and the Data Protection Act 2018 by ensuring that personal data shared via email is processed using a platform designed to maintain confidentiality, integrity, and resilience of communication systems.

Data Sharing

We may share data with:

• IT service providers
• Professional advisers
• Law‑enforcement or regulatory bodies (only when legally required)

We never sell personal data.

International Transfers

Where data is transferred outside the UK, appropriate safeguards (adequacy decisions or contractual clauses) are applied.

Data Retention

Personal data is retained only as long as necessary for service delivery, legal compliance, or fraud‑prevention documentation.

Your Rights

You have the right to:

• access your data
• request correction or deletion
• restrict processing
• object to processing
• request data portability
• withdraw consent at any time

Security

We implement technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.

Changes to This Policy

Updates will be posted on this page with a revised "Effective Date".

What Are Cookies?

Cookies are small text files stored on your device to improve website functionality and user experience.

Types of Cookies We Use

• Essential Cookies — required for core functionality
• Analytics Cookies — help us understand website usage
• Preference Cookies — remember your settings
• Security Cookies — protect against misuse

Third‑Party Cookies

We may use third‑party analytics tools such as Google Analytics. These providers may set their own cookies.

Cookie Consent

Upon first visit, you will be presented with a cookie banner allowing you to accept or manage cookie preferences.

Managing Cookies

You can disable cookies via your browser settings. Essential cookies cannot be disabled as they are required for website operation.

General Information

The content on IMMNET.UK is provided for general guidance only. It does not constitute legal, immigration, or professional advice.

No Liability

IMMNET is not responsible for:

• decisions made based on website content
• reliance on general fraud‑prevention guidance
• actions taken without professional consultation

External Links

IMMNET Limited is not liable for content on external websites linked from IMMNET.UK.

Professional Advice

Users should seek qualified professional advice for legal, immigration, or financial matters.

Parties

This Service Agreement ("Agreement") is between IMMNET Limited ("Service Provider") and The Client ("You").

Scope of Services

IMMNET Limited provides:

• Public‑relations support
• Community‑assistance services
• Immigrant‑support guidance
• Fraud‑prevention advocacy
• Case documentation and referral assistance

Client Responsibilities

You agree to:

• provide accurate information
• cooperate with case assessments
• refrain from misuse or fraudulent submissions
• comply with UK laws when using IMMNET Limited services

Fees

IMMNET Limited's professional services are provided on a structured hourly rate basis of £250 per hour. However, as part of our commitment to supporting vulnerable individuals within the community, we offer full fee waivers in cases of exceptional hardship, ensuring that those most in need can access our assistance without financial burden.

Where applicable, fees will be communicated in writing prior to service commencement. Some community‑support services may be provided free of charge.

Confidentiality

IMMNET maintains strict confidentiality except where disclosure is legally required (e.g., safeguarding, fraud reporting, law‑enforcement requests).

Termination

Either party may terminate the Agreement with written notice. IMMNET may terminate immediately in cases of misuse, conflict of interest, or risk of harm.

Limitation of Liability

IMMNET is not liable for indirect losses, reliance on general guidance, or outcomes beyond our control.

Governing Law

This Agreement is governed by the laws of England & Wales.

Introduction

IMMNET is committed to protecting personal data in accordance with the UK GDPR and Data Protection Act 2018. This notice explains how we collect, use, store, and safeguard personal information.

What Data We Collect

• Contact details
• Case‑related information
• Communications and correspondence
• Documents provided by clients

How We Use Personal Data

Data is used to:

• Deliver IMMNET services
• Communicate with clients
• Assess cases and provide guidance
• Maintain records and comply with legal obligations

Lawful Basis

We process data under: consent, contractual necessity, legitimate interests, and legal obligations.

Data Sharing

We may share data with:

• Regulatory bodies (e.g., Trading Standards)
• Partner organisations assisting with casework
• Law‑enforcement agencies where required

We never sell personal data.

Data Security

IMMNET uses secure systems, restricted access, and appropriate technical measures to protect personal information.

Your Rights

Clients have the right to:

• Access their data
• Request correction or deletion
• Withdraw consent
• Raise concerns with the Information Commissioner's Office (ICO)

Introduction

These Terms govern the use of IMMNET's public‑relations, advocacy, and community‑support services.

Service Provision

IMMNET Limited will:

• Provide services with reasonable care, skill, and professionalism
• Communicate clearly and promptly
• Explain any limitations or regulatory constraints

Client Responsibilities

Clients must:

• Provide accurate information
• Communicate promptly
• Use IMMNET services lawfully and respectfully

Confidentiality

IMMNET maintains strict confidentiality except where disclosure is legally required or necessary to protect individuals.

Complaints

Clients may raise complaints directly with IMMNET. If dissatisfied with the final response, they may escalate to Trading Standards via the Citizens Advice consumer service, which handles consumer complaints on behalf of Trading Standards.

Limitation of Liability

IMMNET Limited is not liable for actions taken by third parties, decisions made by regulatory bodies, or outcomes outside our control.

Amendments

IMMNET may update these Terms to reflect legal or operational changes.

Purpose

This framework outlines how IMMNET Limited supports communities through advocacy, information, and public‑relations services.

Principles

Our community support is based on fairness, accessibility, transparency, cultural sensitivity, and evidence‑based guidance.

Support Areas

• Public‑relations assistance
• Community advocacy
• Guidance on consumer rights
• Support for vulnerable individuals
• Assistance with reporting fraud or misconduct

Engagement Standards

We commit to listening actively to community concerns, providing clear and practical advice, maintaining confidentiality, and working collaboratively with partner agencies.

Safeguarding and Risk Awareness

IMMNET identifies and escalates risks involving vulnerable adults, fraud or exploitation, unsafe living conditions, and community safety concerns.

Continuous Improvement

Feedback is reviewed regularly to strengthen community support services.

Commitment

IMMNET is committed to safeguarding vulnerable adults, community members, and clients who may be at risk of harm, exploitation, or abuse.

Definitions

Safeguarding includes protecting individuals from abuse or neglect, preventing exploitation or harm, and acting promptly when concerns arise.

Responsibilities

IMMNET Limited will identify safeguarding concerns, record and escalate issues appropriately, work with statutory agencies when required, and maintain confidentiality while prioritising safety.

Reporting Concerns

Concerns may be raised by clients, staff, community members, or partner organisations. IMMNET Limited will assess concerns and, where necessary, refer them to local authority safeguarding teams, police, or relevant regulatory bodies.

Training

IMMNET representatives will receive safeguarding awareness training appropriate to their role.

Review

This statement is reviewed regularly to ensure compliance with current safeguarding legislation and best practice.

Policy Statement

IMMNET Limited is committed to delivering high‑quality public‑relations and community‑support services. We recognise that, on occasion, clients may feel dissatisfied. This policy ensures that all complaints are handled fairly, promptly, and transparently, with a focus on resolution and continuous improvement.

Scope

This policy applies to all IMMNET services, staff, contractors, and client interactions. It covers informal concerns, formal complaints, and escalation routes.

Principles

• Accessibility — Clients can raise concerns easily and without prejudice.
• Fairness — All complaints are reviewed impartially.
• Timeliness — Responses are issued within reasonable timeframes.
• Confidentiality — Information is handled securely and respectfully.
• Accountability — Findings are documented and used to improve service delivery.

How to Make a Complaint

Clients must submit complaints in writing via email, providing a clear description of the issue and any supporting evidence.

Review and Response

IMMNET will acknowledge the complaint, conduct an internal review, and issue a written response outlining findings and any corrective actions.

Escalation

If a client remains dissatisfied, they may escalate their complaint to Trading Standards by contacting the Citizens Advice consumer service, which handles consumer complaints on behalf of Trading Standards.

Continuous Improvement

All complaints are logged and reviewed periodically to identify trends, strengthen service quality, and enhance client protection.

Our Commitment to You

IMMNET Limited exists to support communities, organisations, and individuals with professional, ethical, and reliable public‑relations and advocacy services. This Charter sets out what clients can expect from us.

Professional Conduct

We will treat all clients with respect, courtesy, and professionalism at all times.

Clear Communication

We will provide accurate information, respond promptly, and ensure our guidance is easy to understand.

Confidentiality

Your information will be handled securely and shared only when necessary and lawful.

Fair Treatment

We will act without discrimination, bias, or prejudice, ensuring equal access to our services.

Transparency

We will explain our processes, decisions, and actions clearly, including any limitations or regulatory requirements.

Accountability

If things go wrong, we will acknowledge issues, investigate them, and take corrective action.

Right to Complain

You have the right to raise concerns. If you remain dissatisfied after IMMNET's final response, you may escalate your complaint to Trading Standards via the Citizens Advice consumer service.

Purpose

This statement outlines the service standards clients can expect when engaging with IMMNET.

Service Quality

We strive to deliver accurate, reliable, and timely services across all areas of public relations, community support, and advocacy.

Responsiveness

• Emails will be acknowledged within a reasonable timeframe.
• Complex matters will be reviewed thoroughly before a formal response is issued.
• Urgent issues will be prioritised appropriately.

Professional Expertise

Our team will apply relevant knowledge, regulatory awareness, and best‑practice methods to all client matters.

Ethical Practice

We operate with integrity, honesty, and respect for all clients and stakeholders.

Client Support

We will provide clear guidance, practical assistance, and ongoing communication throughout your engagement with IMMNET.

Complaints and Feedback

We welcome feedback and treat all complaints seriously. If a client remains dissatisfied after our internal review, they may escalate the matter to Trading Standards through the Citizens Advice consumer service.